Customer Service

Shipping & Delivery
We can ship to most countries in the world. Countries not shipped to include: South Sudan, Palestine. Click the button on the website of each product then you can see if this product can be delivered to that destination country. What shipping methods are offered, and what are the respective shipping times? We have 4 different shipping methods: unregistered, registered, priority line and expedited shipping. In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and China Warehouses). Shipping from Chinese Warehouse Shipping Type Country or Region Estimated Shipping Time Unregistered Air Mail & Registered Air Mail United States 10-30 Business Days Russia & Ukraine 10-40 Business Days United Kingdom, Ireland, Germany, France, Italy, Netherlands, Belgium, Austria, Switzerland, Spain & Portugal 10-30 Business Days Canada, Australia & New Zealand 15-30 Business Days Belarus, Estonia, Latvia, Lithuania & Moldova 15-35 Business Days Japan & Korea 15-30 Business Days Brazil, Argentina, Uruguay & Peru 15-40 Business Days Norway, Sweden, Finland, Iceland & Denmark 15-30 Business Days Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Saudi Arabia, United Arab Emirates & Yemen 15-40 Business Days Priority Line Russia 10-25 Days United States, United Kingdom, Germany, France, Italy, Spain & Portugal 7-15 Days Canada & Australia 7-15 Days Korea 5-10 Days Expedited Shipping Can ship to most locations worldwide 3-7 Days Note: The shipping times are a general guide and do not apply to some remote areas. What is the shipping cost? The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order. Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost. About customs tax Taxes may apply for imported goods/services and is regulated by the country law. is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
Privacy & Security
What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey. When ordering or registering on our site, as appropriate, you may be asked to enter the following: your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: • To personalize your experience (your information helps us to better respond to your individual needs) • To improve our website and your shopping experience (we continually strive to improve our website offerings based on the information and feedback we receive from you) • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) • To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. • To administer a contest, special promotion, survey, activity or other site feature • To send periodic emails The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online. Click on the certificated seal to learn more. For more information, please visit our Secure Shopping page. Do we use cookies? Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you have allowed it via your settings. This enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools for you in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us directly conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting Customer Service. Do we disclose any information to outside parties? Absolutely not. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Returns & Replacements
Full Refund if you don’t receive your order You will get a full refund if your order does not arrive within the delivery time promised by the seller. Full or Partial Refund if the item is not as described If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item. Domestic Returns Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked! Guaranteed Genuine If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur GearBest cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods. Given the popularity and/or supply constraints of some of our products, may have to limit the number of products available for purchase. reserves the right to change quantities available for purchase at any time, even after you place an order. Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer. All transactions on are processed by Ertual Limited which is located in Hongkong. Reach us anytime at For any other type of purchases, these terms are an agreement between you and Ertual Limited and goods and/or services will be delivered by Ertual Limited directly Order Cancelation Customers can cancel their order at anytime prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect. .
Payment, Pricing & Promotions
Shopping on is safe, fast and convenient. To make life easier, we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at, your privacy and online security are always guaranteed. PayPal: the most convenient payment method in the world primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card). PayPal Credit: US Customers can pay now or pay over time (for orders up to $99). Enjoy interest-free payments if paid in full in 6 months; approval process is fast, with no annual fees. Secure Credit Card payment We can also accept Credit Card payment using Mastercard or Visa. Read more about our Secure Shopping safeguards and how protects your online security. For any payment queries, our Support Center is always happy to help you and to work together to resolve any issues. Installments • is not responsible for the collection/reimbursement of extra charges incurred, e.g. IOF Tax or Interest Payments. • Additional fees may be levied by your CC company via our partner offering the payment options.
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