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Contact ertual.eu

Hello customer!

About us:

We are a young EU-China based in Hong Kong and warehouse in Europe. Products sold are sent from China and then distributed throughout Europe by parcel post. We are at the beginning, but we are ambitious and we are committed to offer our customers the best funny online shopping experience.

Lifetime Technical Support: Reliable, helpful and flexible, Ertual.eu offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve. Notes about refunds Ertual.eu refunds are made directly to your Store Credit by default. You can use your Wallet to purchase brand new products on Ertual.eu at any time. If you want to transfer your Wallet balance to your original payment source, please contact our Support Center 1. For refunds to Wallet, it may take between 24-48 hours. Please login to your Ertual.eu account to check it. Learn more about your Wallet benefits here. 2. For PayPal refunds, please allow up to 48 hours for the transaction to appear on your PayPal account. You can view the status of your refund from your Account History. The processing time will depend entirely on PayPal. If you do not have a PayPal account, please allow up to 7-14 business days. 3. For credit card refunds, it may take up 7 to 14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

Great Value

We offer competitive prices on our 2 million plus product range

Worldwide Delivery

With sites in 5 languages, we ship to over 200 countries & regions.

Safe Payment

Pay with the world’s most popular and secure payment methods.

Shop with Confidence

Our Buyer Protection covers your purchase from click to delivery.

24/7 Help Center

Round-the-clock assistance for a smooth shopping experience.

Shop On-The-Go

Download the app and get the world at your fingertips.

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